Contact Us
I want to serve Brewmstick at _____. How do I get started?
Head over to Wholesale and submit the wholesale contact form and we will get back to you shortly.
SHIPPING
What carrier(s) to you use for shipping?
What day will the order ship? When do you ship orders? What day will orders ship?
Online and wholesale orders ship every Tuesday. The deadline for online and wholesale orders is Sunday at 12 P.M. Central Standard Time.
What does this mean? If you place an order on/before 12 P.M. CST on Sunday, your order will ship, as scheduled, on Tuesday and will arrive, in most cases, before the weekend. However, if you place an order after 12 P.M. CST on Sunday, your order will not ship until the following Tuesday. Our production schedule for brewing, shipping and delivery is determined by the process and our standard of quality.
#DOS Subscriptions ship on a pre-determined date and will be stated for each release.
Orders will be shipped on the next available ship date when scheduled on a U.S. holiday.
Do you ship internationally?
We ship internationally but keep in mind that it can be rather expensive. The recipient will be responsible for paying all brokerage, duties, and taxes associated with international shipping.
Are packages insured?
To fil a claim for packages that are damaged or have missing contents, claims must be reported within 60 calendar days from the delivery date. You can file here <https://www.fedex.com/en-us/customer-support/claims.html>.
Where do you ship to?
We ship to
Where do you ship from?
All product are shipped by us from our shop in Mission, TX, USA.
Return Policy.
For apparel and headwear:
If apparel, headwear and/or merchandise is broken or defective upon arrival, you may return or exchange the product within 30 days from purchase. If you want to make a return on apparel, headwear and/or merchandise that is not broken or defective, the product must be unused, in its' original packaging and within 30 days from purchase. If we receive the product and it appears to be used you will not be refunded. Heart does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we can not cover the shipping costs. Please contact coffee@heartroasters.com and a heart representative will get back to you with further information.
For coffee purchases:
We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from heart and are not satisfied or if you have purchased a coffee subscription and wish to cancel the remainder due to dissatisfaction, please email coffee@heartroasters.com and a heart representative will get back to you with further information.